Introduction: So... You're Ready to Ditch Mint?

Maybe you're ready for a new plan that fits your budget a little better. Maybe you found a new mobile carrier offering more flexibility. Or maybe you just like exploring your options, because hey, it's your phone, your number, and your call.

The good news? You can keep your number while making the move, thanks to something called mobile number portability. It’s simpler than you think, and we’re here to walk you through it.

Did you know?

According to the FCC, more than 39 million people in the U.S. port their numbers every year. (Source: FCC.gov)

Step 1: Verify Your Mint Mobile Account Info

Before you make the great escape, make sure you have your Mint Mobile transfer number details handy. Trust us, this saves a lot of back-and-forth.

Here’s what you need:

  • Account Number: You can find this in the Mint Mobile app or your online dashboard.
  • Account PIN: It’s usually something you set when you first signed up. Forgotten it? No worries! You can reset it in the app.
  • Billing Info: Just double-check that your address and payment info are up to date.

Pro Tip: Don’t cancel your Mint plan just yet. Keep that account active until your phone number transfer is fully complete!

Step 2: Confirm You’re Eligible for Number Porting

Okay, now let’s check a couple of quick boxes before we roll out.

  • Your Mint Mobile account must be active. (If it’s already canceled, you won’t be able to port your phone number.)
  • Your phone must be unlocked. Most Mint phones are already unlocked, but double-check in settings or ask Mint Mobile support to confirm.

Did you know?

The Telecommunications Act of 1996 gave us the right to keep our number, no matter what carrier we hop to. (Source: FCC.gov)

Step 3: Choose a Mobile Plan with Your New Carrier

Spoiler alert: We recommend Whoop Mobile, because:

It’s like upgrading to first class, without the first-class prices.

Step 4: Sit Back and Let the Porting Happen

Once you give your new carrier your Mint Mobile account info, it’s go-time. The number porting process usually takes a few hours, but in rare cases, it might take up to 24–48 hours. You’ll get a text or email when it’s done.

In the meantime, your phone might go dark for a little bit. That’s normal. So maybe don’t do this right before a cross-country road trip or your grandma’s birthday FaceTime.

Step 5: Activate Your New Carrier’s SIM Card

Boom. Your phone number transfer is complete, and it’s time to fire up your new SIM. Pop it into your device, follow the activation steps, and get ready to Whoop it up.

Still using your old phone? That’s cool. We’re all about flexibility when it comes to transfer phone number to another phone.

Step 6: Cancel Your Mint Mobile Subscription (Optional)

Once your phone number transfer is complete, you can cancel your Mint plan in the app or on their website. While most prepaid plans simply expire at the end of their billing cycle, taking a moment to confirm cancellation ensures a clean wrap-up just in case.

Conclusion: Keep Your Number, Make the Move

Switching carriers doesn’t have to mean leaving your number behind. With mobile number portability, you can make a smooth move to a new provider while keeping the digits.

Whether you’re looking for a plan that better fits your needs or just exploring new options, the process to port your number is simple and straightforward.

Your phone. Your rules. Your number.

Have questions or need a hand? Drop us a note at customersupport@whoopmobile.com, and our team will be happy to help with anything you need.

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